Dear customer (s), Dear partner (s),

We give absolute priority to the security and protection of our employees and our customers, so from May 18 and for an indefinite period we set up an operation that allows us to continue to meet your needs while preserving everyone’s health and safety.

Specific and precise actions to limit the spread of the virus:

• Reminder of barrier gestures and application of these by our employees (wearing a mask, gloves, minimum distance of 1 m, no teamwork, etc.)
• Hydroalcoholic gel available to our customers upon entering the establishment.
• Distancing (via floor marking) and protections (masks and / or visors for all of our employees; spacing and plexiglass for reception)
• Cleaning process adapted accordingly to ensure that you and our teams take maximum precautions:
  • Use of effective products against COVID 19 for cleaning common areas and bedrooms.
  • The rooms are cleaned 24 hours after the departure of the customer and are put back on sale 24 hours after the passage of our cleaning service.
  • Disinfection of room keys after each stay.

This results in a specific organization of our teams and our services:

• Presence at reception from 9 a.m. to 11 a.m. and from 2 p.m. to 7 p.m., only Monday to Friday.
• Late arrival procedure for all arrivals after 7 p.m. (key to be retrieved in a safe, a procedure will be sent to you in advance)
• On-call duty on weekends
• Arrivals are not possible on Saturdays and Sundays.
• Please make your reservation requests as far in advance as possible.
• Our usual booking channels remain open.
• All stays must be prepaid before the arrival of customers. (sending invoices for companies under contracts)
• No breakfast service, but we remind you that all our rooms are equipped with kitchenette with fridge, hob and dishes. In all our rooms we offer the necessary to make a tea or coffee.
• No cleaning service during the stay, however for all stays longer than 3 consecutive nights a linen kit will be offered to you mid-stay.

Our doors remain open and we look forward to welcoming you.

We remind you that our website www.teneo.fr is available 24 hours a day to make your reservations.

We thank you for your understanding and we remain at your entire disposal.

The direction